Zendesk Chat

Type

Categories

Refinery Insights

Standard

Zendesk Chat, formerly Zopim, lets you chat with customers live and give them real-time support. Pull all of your chat data from Zendesk Chat and explore it in the context of other business insights to figure out what's driving lead, prospect, and customer engagement.

Get Started Documentation

Source

Sync your data from Zendesk Chat

All historical data

Daily sync

Use The Data Refinery's Zendesk Chat integration to sync into a dedicated, fully managed data lakehouse. Data from Zendesk Chat is ready to use however you need.

Authorise the connection using our UI and watch the data roll in, no more pipeline maintenance.

Refinery Insights

Single view of a customer

Common data model

Built-in analytical models

Automated reports

Zendesk Chat is compatible with our common data model! 🎉

Your data from Zendesk Chat can be combined with other Refinery Insights sources to produce a single view of the customer presented in an analytics ready schema - providing full access to all the insights, reports, and segmentations available in The Data Refinery.

Standard

Zendesk Chat is a Standard Connector when using it with Refinery Insights, meaning there will be some configuration required to get all the data correctly working in the common data model.

There may be an additional charge depending on your specific requirements.

Zendesk Chat isn't currently supported by our common data model. But don't worry! We're always expanding our model.

If you're interested in powering the insights generated by The Data Refinery with data from Zendesk Chat, please contact us for more information.